Frequently Asked Questions

Q - How do I make a booking?
A – By telephone – 0207 438 1505, by email using the form on the relevant show page or Online by following the link on the Show Page.

Q - How do I receive my tickets?
A – We will post ( by royal mail or Airmail if overseas) the tickets to you at the billing address of the credit card if time permits or we will leave the tickets at the Box Office for you to collect on the day of the performance (usually only available for half an hour before the performance starts)

Q - Is Albemarle a Theatre?
A - Albemarle of London is a ticket agency. We work alongside the theatres to sell theatre tickets. We do not produce shows. As a ticket agent we charge a booking fee, a breakdown of which can be provided on request.

Q - Is there a dress code for West End Theatres?
A - There is no strict dress code for any of the theatres in London. Smart/casual is fine, unless otherwise advised.

Q - What time should I arrive at the theatre?
A - It is a good idea to arrive at the theatre at least half an hour before curtain. There is a bar in most theatres, so you can wait in comfort. Performance times are not given on the tickets we issue, so please check on the day. We have the address of most theatres on the tickets, which you can locate from the Theatreland map on the site.

Q - What are the stalls/dress circle/upper circle etc.?
A - London theatres name their seating areas differently to theatres in other countries. The stalls are the same as the orchestra stalls and are the lowest level. The dress/royal circle is the first balcony/mezzanine and the upper circle is the second balcony. This still varies in some theatres, so if in doubt, please ask.

Q - What is a 'matinee' performance?
A - A matinee is the early afternoon performance, though a few theatres have a late matinee at around 5pm. Most theatres have a mid-week matinee and a Saturday matinee.

Q - I have completed a booking request form and have not had a reply. Why?
A - If you have completed a request form and incorrectly entered your e-mail address, we have no way of replying to you unless you provide a telephone/fax number. Please double check your e-mail address when writing to us.

Q - What does GBP mean?
A - We quote all prices in Great British Pounds. .

Q - What are your office hours?
A - We are open from Monday - Friday: 8am - 8pm GMT, Saturday: 8:30am - 8pm and Sunday: 9:30am - 4:30pm GMT.

Q - Are theatres dark on Sunday's?
A - There are very few shows on Sundays. Most theatres are only open from Monday to Saturday. Please ask for more information.

Q - What if I am unable to use my tickets?
A - If you are unable to use your tickets, please contact us at least 24 hours in advance and we will try and re-sell your tickets on your behalf. We can only re-sell tickets under the following conditions:

You have booked the tickets through our office or one of our agents. (You will have tickets with Albemarle written on)

You return the tickets to us at Albemarle of London, 3rd Floor, 2-3 North Mews, Grays Inn Road, London WC1N 2JP - before the performance.

We will give you a refund less our booking fee.